SayWhat - communication matters

COMMUNICATION MATTERS

IMPROVING INTERNATIONAL COMMUNICATION

“The single biggest problem in communication is the illusion that it has taken place” George Bernard Shaw

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Paola Natalucci is a Neurolanguage Coach®, copywriter, language nerd and intercultural explorer. In this episode of Communication Matters she talks with James Webber about the challenges of living and working in a second language and how native English speakers can learn to help.

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Craig Shim is an intercultural consultant who advises the Australian Government's Department of Prime Minister and Cabinet, foreign embassies, various United Nations agencies, and multinational corporations including Air New Zealand, Boeing, BP, Nike, PepsiCo, and Mastercard. In this episode of Communication Matters, Craig talks with James Webber about cross-cultural understanding and commercial success; language, culture and Global English.

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Taka Shikano has pioneered Diversity, Equity and Inclusion initiatives at Fortune 500 companies. In this episode of Communication Matters he talks with James Webber about the importance of including people who speak English as a second language in DEI policies and how native English speakers can be supportive.

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Dr. Anthony Manning is Dean for Global & Lifelong Learning at the University of Kent and a member of the British Council English Language Advisory Group. In this episode of Communication Matters we talk about: The challenges that international students face in understanding the English-medium Higher Education; how educators can learn to adapt their use of English to communicate successfully with international cohorts; how Internationalisation at Home can enrich the university experience for all students.

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Liana Petrova, from Bulgaria, was an international student at two British universities. In this episode of Communication Matters she discusses with James Webber: what makes a good lecturer for international students; why slang, fast speech and accents can cause communication problems; why humour doesn't always "break the ice".

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Alex Ngai helps bridge communication gaps between companies in the West and Japan. In this episode of Communication Matters he talks with James Webber about: Why native English speakers often need to change the way they use English to communicate successfully; showing respect in Japanese culture; moving from being a nightclub party DJ to becoming a localisation and branding expert.

Dr Shiri Lev-Ari is a researcher at Royal Holloway University of London. In this episode of Communication Matters she talks with James Webber about: Why we don’t believe non-native speakers; how we can train ourselves to overcome this problem; social networks and language skills; why swear words sound offensive.

Gülbin Özdemir Altıgöz is a language teacher and researcher who was voted "the most inspiring teacher of the year" in Turkey in 2022. In this episode of Communication Matters she discusses with James Webber why Americans, Australians and the British are sometimes surprisingly hard to understand; how empathy can help native English speakers communicate successfully; language, self-esteem and the growth mindset.

Clara Zimban is an international student from France who has studied in British and American universities. In this episode of Communication Matters she talks with James Webber about why it can be hard for international students to participate in class and how university lecturers can communicate better.

Justyna Rogers is a Business English Communications Coach from META Consultancy with 18+ years international experience. In this episode of Communication Matters she talks with James Webber about how communication can get worse when native speakers join a conversation; why shouting the same words again and again doesn't help people understand you; and the value of simplicity (Keep It Simple, Stupid!)

David Cabezas Ferreras left his job as a CEO and learnt English whilst working in London. After studying further at university he founded Learning Mindfully, providing communication coaching to individuals and businesses. In this episode of Communication Matters he talks with James Webber about how native English speakers can improve the way they communicate; the theory of non-violent communication and how to be a more empathetic communicator.

Timothy Douglas from Lancaster University has learnt multiple languages and used his language skills to benefit his scientific career. In this episode of Communication Matters he talks with James Webber about the magic of using language to connect with people; why universities which adapt their use of English can gain an advantage in attracting international students; and why native English speakers are very much in the minority.

Giulia Ciammaichella is the CEO of the TV production and coordination company Link Japan. In this episode of Communication Matters, Giulia talks with James Webber about switching between Italian, Japanese and English; communication pressures in live broadcasts and ice-skating with an Olympic Gold medallist.

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"How can Higher Education staff improve communication with international students?" Anna Llewellyn-Smith is a university tutor who found that students who speak English as a Second Language were having major problems understanding native English speakers in Higher Education. This placed a huge burden on the students themselves: they had to work much harder than others to follow lectures, understand course content and get the grades they aspired to. A lot of the responsibility for successful communication was left to the students. So Anna tried a different approach: “Let’s ask international students what staff can do to improve communication at university!” Students came up with a list of things that staff could do to make communication better. In Anna’s view: • The tiniest tweaks to delivery can have a fundamental impact on students’ experience • The changes needed are small • They are manageable • There’s no excuse!

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Do we show international students how much we value them? Dr Dimitrinka Atanasova is a Senior Lecturer in Intercultural Communication. In this episode of Communication Matters, Dimitrinka shares the lived experiences of international students who speak English as a Second Language. “International students often say to me that they are not valued by tutors.” “Lecturers whose first language is English don’t have the patience to listen to them and don’t value what they say.” We talk about: • How Higher Education staff can learn to improve communication with students who speak English as a Second Language • How improving communication can help international students feel valued and included • How this can help improve a university’s reputation in a tough global recruitment environment

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“Native English Speakers are not good communicators in global environments! Heather Hansen is a TEDx speaker and international communications expert. In this episode of Communication Matters she talks with James Webber about: How native English speakers could improve the way we communicate; why overcoming language discrimination should be at the heart of D&I initiatives; how university lecturers can adjust their communication style to include students from all parts of the world.